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ANSWER: Our ice cream delivery service is a convenient way to enjoy our delicious treats from the comfort of your home. Simply place your order online or by phone, provide your delivery address, and choose your preferred flavors. Our team will carefully pack the ice cream in insulated containers to ensure it stays frozen during transit. We'll then deliver it to your doorstep within the designated delivery window.
ANSWER: Our delivery range currently covers a radius of 10 miles from our shop location. However, please note that certain areas within this range may have specific delivery restrictions or additional charges. To check if your address falls within our delivery range, please enter it during the ordering process, and our system will notify you accordingly.
ANSWER: We offer free delivery for orders above $X within our regular delivery range. For orders below this amount or outside our standard delivery range, there may be a delivery fee. The exact fee will depend on the distance and other factors. You can find detailed information regarding delivery fees on our website or by contacting our customer support team.
ANSWER: While we do our best to accommodate specific delivery time requests, it may not always be possible due to the volume of orders and delivery routes. However, during the ordering process, you can choose from available delivery windows to select a time frame that works best for you. We strive to deliver within the specified window and will notify you in case of any unforeseen delays.
ANSWER: If you're unable to be home during the scheduled delivery time, we recommend leaving a cooler or insulated box outside your door where our delivery team can safely leave your order. Please ensure to provide any specific instructions regarding the delivery location or contact our customer support team to make alternate arrangements.
ANSWER: Due to the perishable nature of our products, we cannot accept returns or exchanges once the ice cream has been delivered. However, if there is an issue with your order or the quality of the ice cream, please contact our customer support team immediately, and we'll work with you to find a satisfactory solution.
ANSWER: We take every precaution to ensure your ice cream arrives in perfect condition. However, in the rare event that your ice cream arrives melted or damaged, please take photos of the package and the products and contact our customer support team within 24 hours of delivery. We'll review the situation and provide appropriate assistance or a replacement if necessary.
ANSWER: We apologize for any errors in fulfilling your order. If you receive the wrong ice cream flavors or an incorrect order, please contact our customer support team immediately. We'll investigate the issue and work towards rectifying it as quickly as possible, either by arranging a replacement or offering a refund.
ANSWER: We understand that circumstances may change, and you may need to cancel your order. If you wish to cancel, please contact our customer support team as soon as possible. If your order has not been prepared or dispatched, we'll cancel it and process a refund. However, if the order is already in transit or delivered, we may not be able to cancel it.
ANSWER: Once we receive a canceled or returned order, we aim to process the refund within 3-5 business days. The exact time it takes for the funds to be reflected in your account may vary depending on your bank or payment provider. If you have any concerns or inquiries regarding a refund, please reach out to our customer support team, and they will assist you accordingly.
